Support

Support

Find answers, open a ticket, or browse the knowledge base. Our US-based support team answers tickets and email 24/7.

Find an answer

Frequently asked questions

Quick answers about FileMaker hosting, web hosting, and your account and billing.

Troubleshooting

Step-by-step checks for connection problems, slow databases, website outages and email trouble.

Knowledge base

Detailed articles on getting started, managing email and domains, and much more.

Get help or manage your account

Open a ticket

Didn't find your answer? Open a support ticket and our technical support staff will get back to you as soon as possible.

Client area

Order new services, check invoices, make payments and update your billing information.

Network status

Our current network status and any scheduled maintenance.

Announcements

Maintenance, security and service notices for customers.

Prefer to talk to a person?

Give us a call and we'll help you directly. Phone support is available Monday through Saturday, 8 AM to 6 PM Pacific. Tickets and email are answered 24/7.