[solver id=”1″ back=”Back” solved=”Solution” unsolved=”Open a support ticket” link=”https://my.oditech.com/submitticket.php”] [question_l1 question=”I can’t connect to my database. I see the message ‘The file (myfile.fmp12) could not be opened. Either the host is not available, or the file is not available on that host”.”] [option_l1 option=”Start”] [question_l2 question=”This typically means your version of FileMaker Pro needs to be updated. Are you on a Mac or a PC?”] [option_l2 option=”Mac”] [question_l3 question=”What version of FileMaker Pro do you have?”] [option_l3 option=”14″ answer=”Your version of FileMaker Pro is not the issue. Please open a support ticket.”][/option_l3] [option_l3 option=”13″] [question_l4 question=”What update (13.0v1, 13.0v2, etc) do you have installed? You can find this out by selecting ‘About FileMaker Pro’ under the ‘FileMaker Pro’ menu.”] [option_l4 option=”13.0v1 or 13.0v2″] [question_l5 question=”Download and install the 13.0v5 update from the following link then select ‘next’ http://fmdl.filemaker.com/UPDT/13/fm_updater_13.0.5.503.dmg”] [option_l5 option=”Next”] [question_l6 question=”Download and install the 13.0v9 update then select ‘next'”] [option_l6 option=”Next” answer=”You are up to date. Check to see if you can connect now.”][/option_l6] [/question_l6] [/option_l5] [/question_l5] [/option_l4] [/question_l4] [/option_l3] [option_l3 option=”12″] [question_l4 question=”What update (12.0v1, 12.0v2, etc) do you have installed? You can find this out by selecting ‘About FileMaker Pro’ under the ‘FileMaker Pro’ menu.”] [option_l4 option=”12.0v1, 12.0v2, 12.0v3 or 12.0v4″] [question_l5 question=”Download and install the 12.0v5 update then select ‘next'”] [option_l5 option=”Next”] [question_l6 question=”Download and install the 12.0v5 patch then select ‘next'”] [option_l6 option=”Next” answer=”You are up to date. Check to see if you can connect now.”][/option_l6] [/question_l6] [/option_l5] [/question_l5] [/option_l4] [option_l4 option=”12.0v5″] [question_l5 question=”Download and install the 12.0v5 patch then select ‘next'”] [option_l5 option=”Next” answer=”You are up to date. Check to see if you can connect now.”][/option_l6] [/question_l5] [/option_l4] [/question_l4] [/option_l3] [/question_l3] [/option_l2] [/question_l2] [/option_l1] [/question_l1] [/solver]